Tag: Amazon

Amazon’s New Return Policies Give Brick & Mortar a New Life

Amazon’s New Return Policies Give Brick & Mortar a New Life

It finally happened! It could be a watershed moment for retailers, but more importantly for the consumer. How so?  The old adage, measure twice, cut once.  Consumers can be more thoughtful and precise about how they order and how much.  Amazon’s return policies allowed customers to make returns hassle-free. Now they are internally reviewing this process …Continue Reading

Best Buy’s Competitive Strategy to Beat Amazon: Educate Consumers

Filed in Blog, Customer Service, Retail by on July 18, 2016 0 Comments
Best Buy’s Competitive Strategy to Beat Amazon: Educate Consumers

Best Buy’s CEO, Hubert Joly, “wants his company to be the place that makes it easy for consumers to understand technology.”  That’s their plan to combat Amazon, according to a Fortune May 26th article. Joly says that customers need more advice than ever; that makes sense. The article goes on…”In Best Buy’s most recent quarter, …Continue Reading

The Devil Wears Amazon

The Devil Wears Amazon

Michael C. Fina, a bridal registry to the wealthy and privileged for more than eighty years has decided to join Amazon rather than fighting them, according to an April 5th New York Times article.  The store for generations has provided silver and beautiful gifts for events such as John F. Kennedy’s inauguration and has had …Continue Reading

Should E-Commerce Sites Open Physical Stores?

Filed in Blog, Customer Service by on December 9, 2014 0 Comments
Should E-Commerce Sites Open Physical Stores?

The answer is yes, if you are Warby Parker and have a developed a successful online business model. I read The Wall Street Journal and The New York Times Business Section everyday; both papers have excellent articles.  Front page of the Journal a few weeks ago was a story by Douglas MacMillan focused on Warby …Continue Reading