Tag: advice

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Our #DeepCXThought this week covers the importance of making a human connection with customers. Value each customer’s individuality and humanity, and your relationship will thrive!

Ask a CX Expert: Keeping Great Employees Afloat [Video]

Ask a CX Expert: Keeping Great Employees Afloat [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on how to keep your best employees afloat in order to retain their loyal customers.

13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

    To get you started in 2013, here are 13 tips to becoming a Welcomer! Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey. At the very least, you should train associates that one-word answers are not acceptable. More important than …Continue Reading