Tag: 2013

My 2013 Customer Service Wish List

Filed in Blog, Customer Service, Hospitality by on January 2, 2013 1 Comment

As we begin the New Year, let’s submit our best ideas for improving service to all consumers. Let’s start with my wishes for customer service in 2013: Care about my business: In my experience, most frontline associates don’t seem to understand the concept of showing appreciation for the consumer’s business. Maybe an easier concept is …Continue Reading

13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

    To get you started in 2013, here are 13 tips to becoming a Welcomer! Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey. At the very least, you should train associates that one-word answers are not acceptable. More important than …Continue Reading

Customer Service Recommendations For 2013

Customer Service Recommendations For 2013

As 2012 is quickly coming to a close, I thought it would be beneficial to provide 9 recommendations that companies should consider implementing in 2013: Share The Power Hire carefully, train effectively and then empower your employees to do whatever is necessary to execute their job responsibilities in a customer-friendly manner. In these quickly changing …Continue Reading