Even in our text, email, and chat world, there is still voicemail. The furniture store is calling to set up a delivery date, the restaurant is confirming your reservation or a company is trying to sell you a new service.
It is so frustrating when the message isn’t clear and the voice sounds more like a machine than a person.
It’s an easy fix. Here are some suggestions:
- Say, and speak slowly, “Hi, Mr. Smith. My name is William.” Always use the name of the person you are calling along with stating your own name.
- “I hope your day is going well.” Nice to say something nice and welcoming.
- “I’m happy to let you know your furniture has arrived in our warehouse and we’re ready to schedule a convenient delivery date.” The message is clear, concise and informative.
- “Please call me at 800-222-9876. Once again, that’s, 800-222-9876 and ask for William.” It’s important to state the number twice.
- “If I’m not available, you can also speak to Tim or Mary. They have your file. They can help you, too.” This is useful, additional information.
- “Our hours are Monday through Friday, 8am until 5pm, and Saturdays from 10am to 6pm.” By providing hours of operation, the customer callback process is less frustrating.
- “Mr. Smith, we appreciate your business. We look forward to hearing from you at your earliest convenience.” Thanking the customer in the message is thoughtful and appreciated.
Leaving a voice message should not be a motionless chore but considered another opportunity to show customers they are important, valued and their business is appreciated. It can be a critical component of the customer journey. It’s not just a message and if not done correctly, can definitely send the wrong one.