Recent Customer Experience Blog Posts

CX Pros Share Their Repeat Business Tips – Free eBook

CX Pros Share Their Repeat Business Tips – Free eBook

Are you finding that your business is doing alright but is plagued by one-time-only shoppers? This is a problem that many businesses, no matter the size or industry, suffer from and we are here to help you turn those one-time shoppers in repeat customers. In our eBook “CX Pros Share Their Repeat Business Tips,” we …Continue Reading

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

In our first episode of Deep CX Thoughts, we share some insight on how to teach associates to always strive for improving relationships with customers. Check it out and let us know any #DeepCXThoughts you’d like to see featured!

30 Repeat Business Tips in 30 Days Weekly Roundup #3

Filed in Repeat Business by on September 23, 2017 0 Comments
30 Repeat Business Tips in 30 Days Weekly Roundup #3

With one more week of September in the books, we are bringing you our next weekly roundup to our 30 Tips in 30 Days series. Here are the latest Repeat Business Tips from experts across many different fields. Check them out on Twitter for more of their expertise. Tip #17 comes from Denise Graziano and discusses the importance of …Continue Reading

Ask A CX Expert: The Welcomer Edge [Video]

Ask A CX Expert: The Welcomer Edge [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what it means to be a true Welcomer in the customer experience world.

Do Two Former Google Employees Really Deserve Such Bad Press?

Do Two Former Google Employees Really Deserve Such Bad Press?

Paul McDonald and Ashwath Rajan drew widespread scorn this week after their company, Bodega, was profiled by FastCompany in an article entitled “Two Ex-Googlers Want To Make Bodegas And Mom-And-Pop Corner Stores Obsolete.”  Twitter was calling them “the most-hated new start-up.” That’s not good publicity for any company or organization, novel or well-established.  I’m a strong advocate of …Continue Reading