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May 2013 – Call center coaching in disguise, the trouble with social spam and more!
April 2013 – Tips for leaving a memorable last impression, Contact Center of the future, and more!
March 2013 – Call Center Agents Speak Out, Lessons in Communication, and more!
February 2013 – Give your contact center the competitive edge!
January 2013 – Handling complex consumer questions, 2013 – the year of customer service, and more!
December 2012 - 2013 Customer Service Recommendations, Surviving The Holidays In Customer Service, and more!
November 2012 – Listening For Emotions Is Just As Important As Listening To The Question
October 2012 – What should the goals of any interaction be if you want to improve customer loyalty?
September 2012 – Which is the best month of the year for a “Customer Appreciation Month”?
August 2012 – Customer Comments On Social Media Sites Continue to IncreaseÂ
July 2012 – Interacting With Angry Customers – Practical Tips For Any Associate Â
June 2012 – Do you know how to calculate your Contact Center’s ROI?
May 2012 – Do Contact Center representatives feel connected to the brand?
June 2011 – Campaign for Email Equality – Vote for Me!
May 2011 – It All Starts With the Connection….Can Your Company Be the Next Zappos?
April 2011 – Giving Back to The Community
March 2011 – Getting the Attention of Senior Management
February 2011 – Customer Service in a Fast, On-Going, Connected WorldÂ
TCFCR In The News
Check out some of our interviews, press releases and featured articles.
For media inquiries, please call 973-258-9400 or email info@tcfcr.com.
Small Business Customer Service Advice
Are Your Frontline Associates Killing Your Business?
The Best Repeat Business Practices
2012 Annual Conference: Breakout Session Speakers
Few Consumers Get Good Customer Service
Interview with Richard Shapiro about His New Book: The Welcomer Edge
The One Employee Trait That’s Essential to Customer Retention
Customer Service Emerging As A Leading Competitive Strategy For SMBs
Customer Service Will Get Back to Basics in 2012
10 Ways to Deliver Great Customer Service
Susan Miller: What’s your customer service ‘type’?
5 Quick Tips for Customer Retention in Startups
Are You Making Customer Retention a Top Priority?
The Center for Client Retention Announces New Primary Market Research Division for Small Businesses
