Day 2 of the SOCAP Symposium did not disappoint. Today was filled with great sessions that gave me tons of terrific notes to bring back to the team. The day opened with a great speaker, Gabe Zichermann (my personal favorite of the Symposium) who spoke about gamification – what an amazing concept for contact centers.
Here are a few tweets from the day:
Gamification changes behavior by focusing on positive behavior
RT @gmogy: Use the power of gaming to change behavior.
RT @MRDUVA: Need to bake in to every interaction — feedback, friends and fun
(Authentic) Tribalism is an important motivator.
#symp13 recognition by your community is the strongest motivator: status, access, power and then lastly stuff; be engaged, be inspired
RT @astutesolutions: Who enjoyed learning about
#bigdata and #voc at #symp13?! Learn a little more: http://bit.ly/11z8ey4 #custserv #crm
RT @bsdalton: “Technology is secondary. Modality first!” (Lather, rinse, repeat!!!)
Tags: call centers, conference, customer service, gamifaction, socap, symposium