Communication Showdown: Just Pick Up The Phone! [Infographic]

Filed in Blog, Customer Service by on May 5, 2014
Communication Showdown: Just Pick Up The Phone! [Infographic]

We are excited to share with you this guest post, courtesy of GetVoip.  To visit their full post, please click here.




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About the Author ()

Richard R. Shapiro is Founder and President of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty. For 28 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies amassing the ingredients of customer loyalty and what drives repeat business. His first book was The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: 8 Steps to Guarantee Repeat Business, was released in February, 2016.

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