Welcomer Stories

Ask A CX Expert: The Welcomer Edge [Video]

Ask A CX Expert: The Welcomer Edge [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what it means to be a true Welcomer in the customer experience world.

Customer Retention at Its Best

Customer Retention at Its Best

Last weekend my wife and I had tickets to Cabaret, starring Alan Cummings, most recently popular in The Good Wife, and Michelle Williams, another well- known motion picture actor.  We both were eagerly looking forward to the performance, humming the tunes in our heads all week.  Unfortunately, we didn’t get to see that show, but …Continue Reading

Is Good Customer Service Simply Enough?

Filed in Blog, The Welcomer Edge, Welcomer Stories by on November 7, 2012 0 Comments
Is Good Customer Service Simply Enough?

Today I am excited to share with you an except from Chapter 10 of The Welcomer Edge:  Unlocking the Secrets to Repeat Business. My cousin Eric told me about a terrific service experience at Home Depot. He visited the store branch to purchase bags of water-softener salt. You may know that these sizeable bags are …Continue Reading

Taking the Time to Make Social Media Truly ‘Social’

Taking the Time to Make Social Media Truly ‘Social’

A Welcomer Story from Across the Globe Social media can be a great way to make new friends. Over the last 6 months, I have been privileged to get to meet Maz Iqbal of TheCustomerBlog.co.uk. He is someone I connected with initially via social media and have now gotten to know as both a prolific …Continue Reading

What is a Welcomer?

What is a Welcomer?

Almost all of us have at least one Welcomer in our lives; you just may not know that was their designation.  A Welcomer is a sales or service provider who knows you by name. You probably know theirs as well. They remember that you just came back from vacation with your family or that your …Continue Reading