Poor customer experiences result in an estimated $83 billion loss by US enterprises each year.  Customer satisfaction, loyalty and repeat business are all tied directly to the customer experience. If your sales personnel are not consistently providing superior service and ‘wowing’ your customers, your business will not succeed. But delivering this level of service requires personnel who go through proper call center training and are prepared. Are your call center agents delivering the best possible customer service?

In many industries, the Internet, social media and the widespread availability of inexpensive, internationally sourced options has left businesses struggling to stay profitable.…