Technology

Ask a CX Expert: Biggest Game Changer in Retail [Video]

Ask a CX Expert: Biggest Game Changer in Retail [Video]

This week, our #CxExpert is discussing what he thinks will be the biggest game changer to enter into the #retail world in the coming year. With companies able to obtain a complete profile of you with this technology, how do you think it will impact your shopping experience? #customerservice #cx 

Ask A CX Expert: Call Center Automation [Video]

Ask A CX Expert: Call Center Automation [Video]

This week our #CXExpert is discussing automation and the use of artificial intelligence software in call center environments. What do you all think? Would AI be an added value in call centers?

CX Beat: The Importance of Adaptability in Retail Customer Service

CX Beat: The Importance of Adaptability in Retail Customer Service

In scouring the latest retail customer service news, our team has discovered that one of the key elements in delivering a positive customer experience is adaptability. While businesses may find it easy to call themselves adaptable, with some further digging they may find that they are simply using a “one size fits all” approach when …Continue Reading

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

While the holiday shopping season does not technically begin until Black Friday, it is never too early for retailers to think about what new and exciting retail trends there will be in the 2017 holiday season! With brick & mortar stores having to increase their efforts to combat the increasing use of e-commerce sites, the …Continue Reading

Can technology replace the human connection in CX? [Video]

Can technology replace the human connection in CX? [Video]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.