Technology

Humans Rescue Facebook

Filed in Blog, Technology by on May 8, 2017 0 Comments
Humans Rescue Facebook

Humans to the rescue! Facebook just announced that the company would add 3,000 people (not bots) to the team that polices the site for inappropriate or offensive content, especially live videos the company is encouraging users to broadcast. In 2015, Facebook became the fastest company in the Standard & Poor’s 500 Index to reach a …Continue Reading

Technology That Enhances the Customer Experience With the Human Touch Is a Rarity

Technology That Enhances the Customer Experience With the Human Touch Is a Rarity

Carnival Corporation recently announced their Ocean Medallion is on board. Similar to the MagicBand used at Disney, the Ocean Medallion is a device, worn by each passenger, that will enhance customer service, improve efficiency and create a customized personalized experience. I love it, but actually seeing a company utilize technology to enhance the customer experience …Continue Reading

2017 Retail Trends – Free eBook!

Filed in Blog, E-commerce, Ebook, Repeat Business, Retail, Technology by on February 24, 2017 0 Comments
2017 Retail Trends – Free eBook!

TCFCR’s 2017 Retail Trends is now available as a free eBook! In this free retail customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect as a retailer in 2017. 2016 was an exciting year for the retail industry. A parade of innovative options, widgets, and new players wowed consumers and continue …Continue Reading

2017 Customer Experience Trends – Free eBook!

2017 Customer Experience Trends – Free eBook!

TCFCR’s 2017 Customer Experience Trends is now available as a free eBook! In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2017. Innovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. …Continue Reading

2017 Retail Trends

2017 Retail Trends

2016 was an exciting year for the retail industry. A parade of innovative options, widgets, and new players wowed consumers and continue to drive a sea change in their preferences and expectations. Online and brick & mortar retailers alike found themselves scrambling to stay relevant and competitive. We’ll see more of the same in 2017, …Continue Reading