Small and Medium Businesses

Deep CX Thoughts Episode Three: Customer Service as a Differentiator [Video]

Deep CX Thoughts Episode Three: Customer Service as a Differentiator [Video]

In this highly competitive business economy, only those companies that place customer service as a high priority on their agenda will continue to thrive, survive, and drive growth. #DeepCXThoughts

10 Tips For Making Customers Feel Welcome – Free eBook

10 Tips For Making Customers Feel Welcome – Free eBook

Are you struggling with greeting customers and then retaining them once you get them in the door and they make an initial purchase? Well, it could be that your business is not succeeding in making customers feel as welcome as they should be. It goes without saying that all businesses and their owners/managers understand it …Continue Reading

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

In our first episode of Deep CX Thoughts, we share some insight on how to teach associates to always strive for improving relationships with customers. Check it out and let us know any #DeepCXThoughts you’d like to see featured!

Ask A CX Expert: The Welcomer Edge [Video]

Ask A CX Expert: The Welcomer Edge [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what it means to be a true Welcomer in the customer experience world.

The Keys to Succeed: Eight Tips to Improve Contact Center Morale

Filed in Blog, Call Centers, Small and Medium Businesses by on September 8, 2017 0 Comments
The Keys to Succeed: Eight Tips to Improve Contact Center Morale

Being on the phone all day and constantly dealing with customers can get tiring after a while and certainly wears on the average person which is why it is more important than ever to invest in improving contact center morale. However, it is important to recognize the importance of a contact center representative’s job, and …Continue Reading