Retail

The Link Between Customer’s Senses and Increased Sales

Filed in Blog, Customer Experience, Guest Blog, Retail by on February 4, 2018 0 Comments
The Link Between Customer’s Senses and Increased Sales

Today we are excited to share a guest blog from Jasmine Williams. One of the ways that major brands enhance marketing is by appealing to all five senses. Engaging customers at every level provides them a better experience. SIGHT To help your customers adjust quickly to your physical store, make sure you have a well-organized …Continue Reading

Customer Expectations Work Both Ways: Know When to Engage, and When to Step Back

Customer Expectations Work Both Ways: Know When to Engage, and When to Step Back

This week’s CX Beat post is in response to A Tricky Little Customer Service Secret: Wowing Customers Can Turn Them Off (If You Do It Wrong), by Micah Solomon. No matter the industry, any time that frontline representatives are at work, they are learning how to deal with and manage customer expectations. While typically, the …Continue Reading

Deep CX Thoughts: Episode Nine – Retail Loyalty

Deep CX Thoughts: Episode Nine – Retail Loyalty

In this week’s episode, we draw attention to the fact that despite having the latest technology, only retail stores with dedicated associates who wish to help customers will see high return rates. #DeepCXThought  

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

In this week’s episode, we are sharing a #DeepCXThought highlighting that each purchase a consumer makes has a human element to it. If employees can recognize this human element, they will begin developing meaningful and longstanding relationships with their customers.  

2018 Customer Experience Trends – Free eBook

2018 Customer Experience Trends – Free eBook

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. Whether it is wearable technology, or voice assistants that better understand and help us, 2018 is sure to see a great deal of new and …Continue Reading