Retail

Ask a CX Expert: Getting Started in Customer Service [Video]

Ask a CX Expert: Getting Started in Customer Service [Video]

This week, our #CXExpert shares some #WednesdayWisdom about how he fell in love with customer service and got his start in the industry. What makes you passionate about helping customers?  

The Link Between Emotional Engagement and Customer Loyalty

Filed in Blog, Guest Blog, Repeat Business, Retail by on September 4, 2017 2 Comments
The Link Between Emotional Engagement and Customer Loyalty

Today we are excited to feature a guest blog post from Emma Miller. The quality of your product is essential for acquiring customers and keeping them, right? By all means! Another crucial detail is packaging because some say that it’s equally important as the product itself. Still, something else is the key to winning your …Continue Reading

Ask a CX Expert: Number One Thing to Teach Employees [Video]

Filed in Customer Experience, Customer Service, Retail by on August 30, 2017 0 Comments
Ask a CX Expert: Number One Thing to Teach Employees [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what he believes the number one thing is to teach employees! Is your business giving employees the tools they need to succeed?

Ask a CX Expert: Biggest Game Changer in Retail [Video]

Ask a CX Expert: Biggest Game Changer in Retail [Video]

This week, our #CxExpert is discussing what he thinks will be the biggest game changer to enter into the #retail world in the coming year. With companies able to obtain a complete profile of you with this technology, how do you think it will impact your shopping experience? #customerservice #cx 

Ask a CX Expert: Keeping Great Employees Afloat [Video]

Ask a CX Expert: Keeping Great Employees Afloat [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on how to keep your best employees afloat in order to retain their loyal customers.