Retail

The Winner Of The 2018 Customer Service Award Goes to…. Best Buy

Filed in Blog, Repeat Business, Retail by on February 6, 2018 0 Comments
The Winner Of The 2018 Customer Service Award Goes to…. Best Buy

In January of 2012 almost every financial analyst was forecasting the demise of Best Buy.  Amazon was Best Buy’s largest competitor with overall annual sales of $61.9B. Five years later Amazon’s sales have almost tripled to $177.8 B. Although Amazon’s consumer electronics business continues to increase, Best Buy has continued to increase its share too. …Continue Reading

The Link Between Customer’s Senses and Increased Sales

Filed in Blog, Customer Experience, Guest Blog, Retail by on February 4, 2018 0 Comments
The Link Between Customer’s Senses and Increased Sales

Today we are excited to share a guest blog from Jasmine Williams. One of the ways that major brands enhance marketing is by appealing to all five senses. Engaging customers at every level provides them a better experience. SIGHT To help your customers adjust quickly to your physical store, make sure you have a well-organized …Continue Reading

Customer Expectations Work Both Ways: Know When to Engage, and When to Step Back

Customer Expectations Work Both Ways: Know When to Engage, and When to Step Back

This week’s CX Beat post is in response to A Tricky Little Customer Service Secret: Wowing Customers Can Turn Them Off (If You Do It Wrong), by Micah Solomon. No matter the industry, any time that frontline representatives are at work, they are learning how to deal with and manage customer expectations. While typically, the …Continue Reading

Deep CX Thoughts: Episode Nine – Retail Loyalty

Deep CX Thoughts: Episode Nine – Retail Loyalty

In this week’s episode, we draw attention to the fact that despite having the latest technology, only retail stores with dedicated associates who wish to help customers will see high return rates. #DeepCXThought  

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

In this week’s episode, we are sharing a #DeepCXThought highlighting that each purchase a consumer makes has a human element to it. If employees can recognize this human element, they will begin developing meaningful and longstanding relationships with their customers.