Retail

6 Tips to Retain Subscription Services Customers

6 Tips to Retain Subscription Services Customers

Subscription services are unique business models and companies are struggling with how to retain those customers. Blue Apron is a good example.  Blue Apron just announced that loyal customers are hard to find.  According to a recent article in The Wall Street Journal, “…to keep up its blistering growth and live up to its targeted …Continue Reading

CX Beat: The Importance of Adaptability in Retail Customer Service

CX Beat: The Importance of Adaptability in Retail Customer Service

In scouring the latest retail customer service news, our team has discovered that one of the key elements in delivering a positive customer experience is adaptability. While businesses may find it easy to call themselves adaptable, with some further digging they may find that they are simply using a “one size fits all” approach when …Continue Reading

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Listen to our #CXExpert and what he has to say about Amazon.com and its purchase of Whole Foods Market. It will be interesting to see how this effects the #CX when shopping in store. Share this video with your friends so we can hear their thoughts!  #retail 

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

While the holiday shopping season does not technically begin until Black Friday, it is never too early for retailers to think about what new and exciting retail trends there will be in the 2017 holiday season! With brick & mortar stores having to increase their efforts to combat the increasing use of e-commerce sites, the …Continue Reading

Can technology replace the human connection in CX? [Video]

Can technology replace the human connection in CX? [Video]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.