Retail

Do Two Former Google Employees Really Deserve Such Bad Press?

Do Two Former Google Employees Really Deserve Such Bad Press?

Paul McDonald and Ashwath Rajan drew widespread scorn this week after their company, Bodega, was profiled by FastCompany in an article entitled “Two Ex-Googlers Want To Make Bodegas And Mom-And-Pop Corner Stores Obsolete.”  Twitter was calling them “the most-hated new start-up.” That’s not good publicity for any company or organization, novel or well-established.  I’m a strong advocate of …Continue Reading

Ask a CX Expert: Getting Started in Customer Service [Video]

Ask a CX Expert: Getting Started in Customer Service [Video]

This week, our #CXExpert shares some #WednesdayWisdom about how he fell in love with customer service and got his start in the industry. What makes you passionate about helping customers?  

The Link Between Emotional Engagement and Customer Loyalty

Filed in Blog, Guest Blog, Repeat Business, Retail by on September 4, 2017 2 Comments
The Link Between Emotional Engagement and Customer Loyalty

Today we are excited to feature a guest blog post from Emma Miller. The quality of your product is essential for acquiring customers and keeping them, right? By all means! Another crucial detail is packaging because some say that it’s equally important as the product itself. Still, something else is the key to winning your …Continue Reading

Ask a CX Expert: Number One Thing to Teach Employees [Video]

Filed in Customer Experience, Customer Service, Retail by on August 30, 2017 0 Comments
Ask a CX Expert: Number One Thing to Teach Employees [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what he believes the number one thing is to teach employees! Is your business giving employees the tools they need to succeed?

Ask a CX Expert: Biggest Game Changer in Retail [Video]

Ask a CX Expert: Biggest Game Changer in Retail [Video]

This week, our #CxExpert is discussing what he thinks will be the biggest game changer to enter into the #retail world in the coming year. With companies able to obtain a complete profile of you with this technology, how do you think it will impact your shopping experience? #customerservice #cx