Retail

Ask a CX Expert: Biggest Game Changer in Retail [Video]

Ask a CX Expert: Biggest Game Changer in Retail [Video]

This week, our #CxExpert is discussing what he thinks will be the biggest game changer to enter into the #retail world in the coming year. With companies able to obtain a complete profile of you with this technology, how do you think it will impact your shopping experience? #customerservice #cx 

Ask a CX Expert: Keeping Great Employees Afloat [Video]

Ask a CX Expert: Keeping Great Employees Afloat [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on how to keep your best employees afloat in order to retain their loyal customers.

A Pop Culture Guide to Customer Care Training

A Pop Culture Guide to Customer Care Training

Looking for a guide to build your customer care training session off of? Then look no further than the TV in front of you! Not everyone learns the same way, and today we are sharing with you some examples that excellent customer service training can adopt for those who may be more visual or auditory …Continue Reading

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

This week our #CXExpert discusses one of the final steps from his book The Endangered Customer: 8 Steps to Guarantee Repeat Business, which is surprising the customer in good ways. Don’t you love it when you’re pleasantly surprised by a company or brand? #customerservice #cx 

This is For Customers ONLY

This is For Customers ONLY

How many times have you needed to use the bathroom, entered a place of business and were told, “No, this is for customers only?” It has probably happened to all of us. That policy isn’t good for business or people. Last weekend I was with my granddaughter in Great Barrington, MA, enjoying a perfect Saturday …Continue Reading