Repeat Business

Retailers, Wake-Up and Smell The Groceries

Retailers, Wake-Up and Smell The Groceries

Like other companies in various market sectors, the grocery industry is the next collapsing domino. Every day there is news about the grocery industry; the demise of Whole Foods, a new kind of food store, Amazon-Go, and the fast growing online grocery shopping. It’s not too late for the industry leaders to take steps to …Continue Reading

Retailers Should Have Hired Consumer Affairs Executives Years Ago to Bridge Brick & Mortar and E-commerce

Retailers Should Have Hired Consumer Affairs Executives Years Ago to Bridge Brick & Mortar and E-commerce

A hidden gem is something which is extremely outstanding and not many people know about.  The Consumer Affairs departments within major consumer product companies is one such gem. If retailers had included Consumer Affairs executives in strategy sessions to discuss how to add e-commerce to their mix, e-commerce never would have been set up as …Continue Reading

People Powered E-Commerce Sites Will Save The Retail Industry

People Powered E-Commerce Sites Will Save The Retail Industry

Brick & mortar retailers are struggling because consumers prefer to self-serve with e-commerce shopping.  The e-commerce channel reduces human-to-human contact and fails to build lasting customer relationships.  A recently published Retail Dive Consumer Survey found that “only 13 percent said consumers visit stores to pose questions to sales associates.”  Consumers are not “posing questions” in …Continue Reading

Technology That Enhances the Customer Experience With the Human Touch Is a Rarity

Technology That Enhances the Customer Experience With the Human Touch Is a Rarity

Carnival Corporation recently announced their Ocean Medallion is on board. Similar to the MagicBand used at Disney, the Ocean Medallion is a device, worn by each passenger, that will enhance customer service, improve efficiency and create a customized personalized experience. I love it, but actually seeing a company utilize technology to enhance the customer experience …Continue Reading

2017 Retail Trends – Free eBook!

Filed in Blog, E-commerce, Ebook, Repeat Business, Retail, Technology by on February 24, 2017 0 Comments
2017 Retail Trends – Free eBook!

TCFCR’s 2017 Retail Trends is now available as a free eBook! In this free retail customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect as a retailer in 2017. 2016 was an exciting year for the retail industry. A parade of innovative options, widgets, and new players wowed consumers and continue …Continue Reading