Press

Can technology replace the human connection in CX? [Video]

Can technology replace the human connection in CX? [Video]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.

Press Release: The Demise of Customer Loyalty

Filed in Blog, Press by on February 1, 2016 0 Comments
Press Release: The Demise of Customer Loyalty

RICHARD SHAPIRO, CUSTOMER RETENTION GURU, EXPLAINS THE DEMISE OF CONSUMER LOYALTY AND PRESCRIBES SURVIVAL STRATEGIES TO ENSURE REPEAT BUSINESS Berkeley Heights, NJ (February 1, 2016)—The Center For Client Retention announced the publication of The Endangered Customer: 8 Steps to Guarantee Repeat Business, a new book by company founder and president Richard Shapiro. “The loyal customer …Continue Reading

Announcement: The Endangered Customer: 8 Steps to Guarantee Repeat Business Book Launch February 1st

Filed in Blog, Press by on December 18, 2015 0 Comments
Announcement: The Endangered Customer: 8 Steps to Guarantee Repeat Business Book Launch February 1st

We are excited to announce that Richard Shapiro’s new book , The Endangered Customer: Eight Steps to Guarantee Repeat Business, will be released February 1st. Read some highlights of The Endangered Customer by clicking here. Click here to read endorsements of the book by The Washington Post and others.