Personalizing Service

Ask a CX Expert: Getting Started in Customer Service [Video]

Ask a CX Expert: Getting Started in Customer Service [Video]

This week, our #CXExpert shares some #WednesdayWisdom about how he fell in love with customer service and got his start in the industry. What makes you passionate about helping customers?  

The Key To Uber’s Longevity Is Driver Loyalty

The Key To Uber’s Longevity Is Driver Loyalty

Uber was founded in 2009. Essentially, it is a software company providing a service: an efficient and user-friendly way of transporting passengers from one place to another in an automobile.  Uber is an app – nothing more.   Without drivers and their cars, Uber would not be able to function. When Uber was founded, the company …Continue Reading

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

This week our #CXExpert discusses one of the final steps from his book The Endangered Customer: 8 Steps to Guarantee Repeat Business, which is surprising the customer in good ways. Don’t you love it when you’re pleasantly surprised by a company or brand? #customerservice #cx 

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

Our latest eBook “13 Tips to Turn First Time Shoppers Into Repeat Customers,” will give you all of the advice you need to find first time customers and turn them into loyal brand followers. From suggestions on how to train in-store staff, to information on how to properly follow up with customers after their initial …Continue Reading

Ask A CX Expert: Call Center Automation [Video]

Ask A CX Expert: Call Center Automation [Video]

This week our #CXExpert is discussing automation and the use of artificial intelligence software in call center environments. What do you all think? Would AI be an added value in call centers?