Personalizing Service

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

With the Holiday Shopping season underway, it is important to recognize that great retail employees are those who naturally care and want to help. Without a desire to provide the best experience for customers, any retail shopping experience will fall flat! #DeepCXThought  

2018 Customer Experience Trends

2018 Customer Experience Trends

Most executives talk about improving the customer experience—even of creating the quintessential customer experience—but too few walk the talk when it comes to developing and implementing strategies, policies, and training initiatives that can truly make a difference. Some exceptional firms are going all-out and competition dictates  others will either catch up or fade away. Review …Continue Reading

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

This week, we are sharing a #DeepCXThought about the importance in each step of an interaction to building longstanding customer loyalty. #CX #CustServ  

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Our #DeepCXThought this week covers the importance of making a human connection with customers. Value each customer’s individuality and humanity, and your relationship will thrive!

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

This month, our CX Beat post is focusing on articles that deal with the topic of customer effort. In the world of customer service, much talk centered on reducing customer effort in order to make experiences simpler, easier, and more enjoyable for the customer. Between the three articles we highlight here, readers can see that …Continue Reading