Personalizing Service

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

This week our #CXExpert discusses one of the final steps from his book The Endangered Customer: 8 Steps to Guarantee Repeat Business, which is surprising the customer in good ways. Don’t you love it when you’re pleasantly surprised by a company or brand? #customerservice #cx 

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

Our latest eBook “13 Tips to Turn First Time Shoppers Into Repeat Customers,” will give you all of the advice you need to find first time customers and turn them into loyal brand followers. From suggestions on how to train in-store staff, to information on how to properly follow up with customers after their initial …Continue Reading

Ask A CX Expert: Call Center Automation [Video]

Ask A CX Expert: Call Center Automation [Video]

This week our #CXExpert is discussing automation and the use of artificial intelligence software in call center environments. What do you all think? Would AI be an added value in call centers?

CX Beat: The Importance of Adaptability in Retail Customer Service

CX Beat: The Importance of Adaptability in Retail Customer Service

In scouring the latest retail customer service news, our team has discovered that one of the key elements in delivering a positive customer experience is adaptability. While businesses may find it easy to call themselves adaptable, with some further digging they may find that they are simply using a “one size fits all” approach when …Continue Reading

Can technology replace the human connection in CX? [Video]

Can technology replace the human connection in CX? [Video]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.