Hospitality

2018 Customer Experience Trends – Free eBook

2018 Customer Experience Trends – Free eBook

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. Whether it is wearable technology, or voice assistants that better understand and help us, 2018 is sure to see a great deal of new and …Continue Reading

2018 Customer Experience Trends

2018 Customer Experience Trends

Most executives talk about improving the customer experience—even of creating the quintessential customer experience—but too few walk the talk when it comes to developing and implementing strategies, policies, and training initiatives that can truly make a difference. Some exceptional firms are going all-out and competition dictates  others will either catch up or fade away. Review …Continue Reading

Ask A CX Expert: The Welcomer Edge [Video]

Ask A CX Expert: The Welcomer Edge [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what it means to be a true Welcomer in the customer experience world.

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

While the holiday shopping season does not technically begin until Black Friday, it is never too early for retailers to think about what new and exciting retail trends there will be in the 2017 holiday season! With brick & mortar stores having to increase their efforts to combat the increasing use of e-commerce sites, the …Continue Reading

Can technology replace the human connection in CX? [Video]

Can technology replace the human connection in CX? [Video]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.