Hospitality

2016 Customer Experience Trends – Free eBook

2016 Customer Experience Trends – Free eBook

TCFCR’s 2016 Customer Experience Trends is now available as a free eBook!  In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2016. According to Accenture, the “Switching Economy” is up 29% since 2010 as companies struggle to keep up with the non-stop customer.  Personalized customer experience is […]

Continue Reading »

Every Purchase Has A Story Behind It – Learn it to Generate Repeat Business

Filed in Blog, Customer Service, Hospitality, Retail by on November 30, 2015 0 Comments
Every Purchase Has A Story Behind It – Learn it to Generate Repeat Business

I’m not sure exactly why, but most customer service associates do not understand that every consumer purchase has a story behind it. Learning the story is a critical component to make a human connection. The connection is the first step in creating and then building a relationship. It is a process. Without that initial connection, […]

Continue Reading »

First Class Really Should Offer First Class Service

Filed in Blog, Customer Service, Hospitality by on November 20, 2015 0 Comments
First Class Really Should Offer First Class Service

We are excited to share this guest post written by John Patterson. I travel almost every week if I am lucky because most of my consulting is done in the field with my clients. Since I fly so much I have “status” with several airlines and frequently receive an upgrade to “first class”. I really […]

Continue Reading »

Customer Experience Trends for 2016

Customer Experience Trends for 2016

The most successful weapon to fight customer attrition is creating a personalized customer experience that is unique to your business and the individual customer. According to Accenture, the “Switching Economy” is up 29 percent since 2010 as companies struggle to keep up with the non-stop customer. Does the loyal customer still exist?  The answer is […]

Continue Reading »

Perception Becomes the Customer’s Reality

Perception Becomes the Customer’s Reality

Today we are excited to share with you a guest post by Brad Worthley. Perception is truly the customer’s reality.  Let’s just say you’re driving down the street and you are trying to find someplace to take your significant-other out to lunch.  You pull up in front of a restaurant that you happen to see, […]

Continue Reading »