Guest Blog

The Shortest Way to Customer Success is Often Overlooked

The Shortest Way to Customer Success is Often Overlooked

Today we are excited to share a guest post with you by Sofia Sapojnikova of HappyOrNot. The best time to get customers full attention is at a point of service. Whether online or in the store, the task of a seller is to ensure that the buyer is having the ultimate customer experience purchasing your …Continue Reading

Why Creating Change Requires an Emotional Connection

Why Creating Change Requires an Emotional Connection

We are excited to share this guest post with you today by Bill Hogg. This is the second in a series of articles that discuss the 3P Change Equation (Purpose, Passion, Process) approach to change in any organization – the foundation of my Fired Up & Focused keynote and workshops. If you can’t wait to …Continue Reading

The Impact of the Internet of Things on Customer Service

The Impact of the Internet of Things on Customer Service

We are very excited to share a guest with you today from Jason Hope. Today’s companies must have a strong focus on customer service if they are going to succeed in competitive markets. This is not new, but what is new is the addition of the Internet of Things (IoT) to the picture, and that …Continue Reading

When n = 1

Filed in Blog, Customer Experience, Guest Blog by on December 18, 2015 0 Comments
When n = 1

We are excited to share this guest post by Steve Dennis. I see dead marketing. Marketing strategies rooted in average products for average people. Campaigns that haven’t answered the fundamental question: “who’s this for?” Promotions desperately (and pointlessly) trying to out-Amazon Amazon. Programs that reek of me-too-ness. Efforts that have no chance of being a …Continue Reading

The Significance of Digital and Social Media

Filed in Blog, Guest Blog by on December 4, 2015 0 Comments
The Significance of Digital and Social Media

Today we are delighted to share with you a guest post by Dr. Natalie Petouhoff. Dear CEO & CFO, I’m writing to you because I fear you don’t get exactly the significance of digital and social media. Digital and Social media is the consciousness of a company. While that many sound air-fairy, it’s not.  If …Continue Reading