Guest Blog

The Impact of the Internet of Things on Customer Service

The Impact of the Internet of Things on Customer Service

We are very excited to share a guest with you today from Jason Hope. Today’s companies must have a strong focus on customer service if they are going to succeed in competitive markets. This is not new, but what is new is the addition of the Internet of Things (IoT) to the picture, and that …Continue Reading

When n = 1

Filed in Blog, Customer Experience, Guest Blog by on December 18, 2015 0 Comments
When n = 1

We are excited to share this guest post by Steve Dennis. I see dead marketing. Marketing strategies rooted in average products for average people. Campaigns that haven’t answered the fundamental question: “who’s this for?” Promotions desperately (and pointlessly) trying to out-Amazon Amazon. Programs that reek of me-too-ness. Efforts that have no chance of being a …Continue Reading

The Significance of Digital and Social Media

Filed in Blog, Guest Blog by on December 4, 2015 0 Comments
The Significance of Digital and Social Media

Today we are delighted to share with you a guest post by Dr. Natalie Petouhoff. Dear CEO & CFO, I’m writing to you because I fear you don’t get exactly the significance of digital and social media. Digital and Social media is the consciousness of a company. While that many sound air-fairy, it’s not.  If …Continue Reading

Perception Becomes the Customer’s Reality

Perception Becomes the Customer’s Reality

Today we are excited to share with you a guest post by Brad Worthley. Perception is truly the customer’s reality.  Let’s just say you’re driving down the street and you are trying to find someplace to take your significant-other out to lunch.  You pull up in front of a restaurant that you happen to see, …Continue Reading

Screening for Writing Ability in Call Centers

Screening for Writing Ability in Call Centers

When e-mail emerged as a new option for consumers to communicate with companies, everyone knew the volume of e-mails would grow. After all, in an extra busy, online-centered world, fewer people are willing to wait on hold for the next available representative. What many call center leaders were not ready for, however, was the unbelievable …Continue Reading