Guest Blog

Why Your Sales Team Needs to Be Trained in Customer Service

Why Your Sales Team Needs to Be Trained in Customer Service

Today we are excited to share with you a guest post from Jason Karaman. Sales and customer service are often thought of as separate entities and in a certain sense, they are. On the surface, sales personnel have the goal of maximizing the company revenue by selling more and gaining new customers. On the other hand, …Continue Reading

The Link Between Emotional Engagement and Customer Loyalty

Filed in Blog, Guest Blog, Repeat Business, Retail by on September 4, 2017 2 Comments
The Link Between Emotional Engagement and Customer Loyalty

Today we are excited to feature a guest blog post from Emma Miller. The quality of your product is essential for acquiring customers and keeping them, right? By all means! Another crucial detail is packaging because some say that it’s equally important as the product itself. Still, something else is the key to winning your …Continue Reading

Is The Customer Service “Department” Becoming Obsolete?

Is The Customer Service “Department” Becoming Obsolete?

Today we are excited to share with you a guest post from Mike Wittenstein. Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. This mismatch can occur even when the organization does due diligence and thinks it knows what …Continue Reading

Five Things You Must Know About The Future Of Customer Experience Management

Five Things You Must Know About The Future Of Customer Experience Management

Today we are excited to share with you a guest post from Peter Lavers. In my 35-year career of both client-side and consultancy experience I have learned a lot about customer experience and loyalty management. The most important thing I’ve learned is to KEEP LEARNING! I have long argued that the customer experience should be …Continue Reading

How Smaller Ecommerce Brands Handle Customer Service & What You Can Learn

How Smaller Ecommerce Brands Handle Customer Service & What You Can Learn

Today I am excited to share with you a guest post from Patrick Foster. Smaller ecommerce brands can’t compete on price, so they often compete on experience instead. Niche stores rely on visual social media, irreverent product copy, intriguing packaging, and exceptional customer experiences to improve brand engagement and client retention rates.  People-powered ecommerce businesses …Continue Reading