Food & Beverage Industry

Coaching Call Center Reps For Success

Coaching Call Center Reps For Success

Welcomers make more than great call center agents, they also excel in leadership positions.  A Welcomer as a leader or coach will encourage all call center representatives to be more welcoming, this video gives you tips on how to coach your agents for success. Watch our Welcomer Tip of the Month to find out some […]

Continue Reading »

7 Tips For Improving Call Center Training

7 Tips For Improving Call Center Training

“There’s always room for improvement,” is how the saying goes.  If you think this is true of your call center training, then these 7 tips will be helpful to you: 1. Have the right people training your employees: Your trainers should be experts in the subject matter.  Ideally, they should have been an agent themselves.  […]

Continue Reading »

Are you in the game? – Day 2 of the SOCAP Symposium

Are you in the game? – Day 2 of the SOCAP Symposium

Day 2 of the SOCAP Symposium did not disappoint.  Today was filled with great sessions that gave me tons of terrific notes to bring back to the team.  The day opened with a great speaker, Gabe Zichermann (my personal favorite of the Symposium) who spoke about gamification – what an amazing concept for contact centers. […]

Continue Reading »

Survey length doesn’t matter

Survey length doesn’t matter

One of the questions we are frequently asked by clients is: “Is our survey too long?”  Our reply is that the survey length doesn’t matter.  Well, it does matter a little bit, but we have found that if you… Ask the right questions of the right people, utilizing the appropriate methodology, that survey length really […]

Continue Reading »

Benchmarking: Food & Beverage Call Centers Rate Highest In…

Benchmarking: Food & Beverage Call Centers Rate Highest In…

Based on extensive benchmarking data that we have gathered at The Center For Client Retention, Food & Beverage call centers rate higher than other industries in demonstrating appreciation to their consumers.  Other industries included in this comparative data are healthcare, beauty-care, pharmaceutical, consumer packaged goods companies and a broad category of miscellaneous industries. How much […]

Continue Reading »