CX Circle

The CX Circle: Insights from Sensemaking

The CX Circle: Insights from Sensemaking

For our next installment of the CX Circle Book Club, our team read Sensemaking: The Power of the Humanities in the Age of the Algorithm by Christian Madsbjerg. While the book was only published this year, the points that are made present a new way to look at issues that has been occupying debates around …Continue Reading

The CX Circle: Insights from The Tipping Point

The CX Circle: Insights from The Tipping Point

As part of our CX Circle book club, for the month of August we read The Tipping Point by Malcolm Gladwell. While the book was published more than 10 years ago, the points that are made are still highly relevant in any business environment today. Read on to see what the TCFCR team thought about …Continue Reading