CX Beat

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

This month, our CX Beat post is focusing on articles that deal with the topic of customer effort. In the world of customer service, much talk centered on reducing customer effort in order to make experiences simpler, easier, and more enjoyable for the customer. Between the three articles we highlight here, readers can see that …Continue Reading

Stop Asking: Investing In Customer Experience IS Worth It

Filed in Blog, Customer Experience, Customer Service, CX Beat by on September 14, 2017 0 Comments
Stop Asking: Investing In Customer Experience IS Worth It

This week, our CX Beat rounds up some interesting customer service articles all focusing on how different industries are experimenting with customer experience investment and how important that investment is in order to remain competitive in today’s challenging business landscape. From one company that is investing in the latest technology to test customer experience, to …Continue Reading

CX Beat: The Importance of Adaptability in Retail Customer Service

CX Beat: The Importance of Adaptability in Retail Customer Service

In scouring the latest retail customer service news, our team has discovered that one of the key elements in delivering a positive customer experience is adaptability. While businesses may find it easy to call themselves adaptable, with some further digging they may find that they are simply using a “one size fits all” approach when …Continue Reading