Customer Service

2018 Customer Experience Trends

2018 Customer Experience Trends

Most executives talk about improving the customer experience—even of creating the quintessential customer experience—but too few walk the talk when it comes to developing and implementing strategies, policies, and training initiatives that can truly make a difference. Some exceptional firms are going all-out and competition dictates  others will either catch up or fade away. Review …Continue Reading

SmartGift: Gift Giving Gets Personal

Filed in Blog, Customer Experience, Customer Service, Retail by on November 27, 2017 0 Comments
SmartGift:  Gift Giving Gets Personal

In June I attended a retail panel discussion at FIT (Fashion Institute of Technology). One of the panelists was Monika Kochhar, CEO and founder of SmartGift.  Monika and her unique concept and service offering got my attention. How many times do we ask ourselves, “I want to get a special gift for that special person …Continue Reading

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

This week, we are sharing a #DeepCXThought about the importance in each step of an interaction to building longstanding customer loyalty. #CX #CustServ  

2018 Retail Trends-Free eBook!

Filed in Blog, Customer Experience, Customer Service, Ebook, Retail by on November 14, 2017 0 Comments
2018 Retail Trends-Free eBook!

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. In this customer experience eBook authored by Richard Shapiro, retailers will learn how to stay ahead of trends in the coming year and what customers look for in …Continue Reading

2018 Retail Trends

2018 Retail Trends

Welcome to the experience economy. Combining customer research, technology, and outside-the-box thinking, brands and retailers have reinvented shopping as a personalized, participatory experience that few consumers can resist. For brick & mortars, creating exciting in-store experiences promises to bring back customers once thought lost to online shopping, while online retailers are finding new ways to …Continue Reading