Customer Service

10 Tips For Making Customers Feel Welcome

10 Tips For Making Customers Feel Welcome

Growing up, my dad owned a small retail neighborhood store. From the time I was ten I worked during the holiday season with my dad collecting money at the cash register. I had fun, but more than fun, I got an education. I watched my father interacting with his customers as they came through the …Continue Reading

The Best Customer-Relationship Tool: Credit & Debit Cards

The Best Customer-Relationship Tool: Credit & Debit Cards

Retailing is in big trouble. Technology has become the fix. I have one simple solution to use in every interaction to help create and build a relationship between the retailer and customer. Use the information on a credit or debit card when you give it back to the customer and say, “Mr. Smith, thanks so …Continue Reading

Best Buy’s Competitive Strategy to Beat Amazon: Educate Consumers

Filed in Blog, Customer Service, Retail by on July 18, 2016 0 Comments
Best Buy’s Competitive Strategy to Beat Amazon: Educate Consumers

Best Buy’s CEO, Hubert Joly, “wants his company to be the place that makes it easy for consumers to understand technology.”  That’s their plan to combat Amazon, according to a Fortune May 26th article. Joly says that customers need more advice than ever; that makes sense. The article goes on…”In Best Buy’s most recent quarter, …Continue Reading

Should Sales Associates Be Penalized for Customer-Friendly Return Policies?

Should Sales Associates Be Penalized for Customer-Friendly Return Policies?

Nordstrom, Macy’s, Bed Bath & Beyond and now Amazon have policies in place making it easy for customers to return merchandise. A New York Times June 13th article focused on those liberal return policies and how sales associates are being penalized because customers are sometimes abusing the system.  So the questions are: Should customers be …Continue Reading

Are Robots Better At Delivering Customer Service Than People?

Are Robots Better At Delivering Customer Service Than People?

Pizza Hut is testing it out! According to a May 28th article in MarketWatch, Pizza Hut is initiating a program to use robots at several of their Asia-based restaurants. The robot, Pepper, will take customers’ orders and money. The robot is a joint venture with SoftBank Robotics and MasterCard. Pepper has a face and can …Continue Reading