Customer Service

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

This week, we are sharing a #DeepCXThought about the importance in each step of an interaction to building longstanding customer loyalty. #CX #CustServ  

2018 Retail Trends-Free eBook!

Filed in Blog, Customer Experience, Customer Service, Ebook, Retail by on November 14, 2017 0 Comments
2018 Retail Trends-Free eBook!

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. In this customer experience eBook authored by Richard Shapiro, retailers will learn how to stay ahead of trends in the coming year and what customers look for in …Continue Reading

2018 Retail Trends

2018 Retail Trends

Welcome to the experience economy. Combining customer research, technology, and outside-the-box thinking, brands and retailers have reinvented shopping as a personalized, participatory experience that few consumers can resist. For brick & mortars, creating exciting in-store experiences promises to bring back customers once thought lost to online shopping, while online retailers are finding new ways to …Continue Reading

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Our #DeepCXThought this week covers the importance of making a human connection with customers. Value each customer’s individuality and humanity, and your relationship will thrive!

CX Expert’s Tips for Repeat Business: A Sneak Peek [Video]

CX Expert’s Tips for Repeat Business: A Sneak Peek [Video]

This week, we are sharing a sneak peek of our CX Expert’s 13 Tips to Guarantee Repeat Business. If you want to learn more, grab his book “The Endangered Customer” today!