Customer Service

Learn E-Commerce From The Master: Mitchell Family of Stores

Learn E-Commerce From The Master: Mitchell Family of Stores

Whenever someone asks me about the secret to guaranteeing repeat business I always say there is one magic word: relationship. As my father taught me when I was a teenager, generating repeat business is easy; it’s all about creating and building relationships; the customer is a person first, customer second. He owned a successful menswear […]

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What Can Bed Bath & Beyond Learn from the Demise of Staples?

What Can Bed Bath & Beyond Learn from the Demise of Staples?

Bed Bath & Beyond is struggling. The stock is down over 40 percent in the past 12 months.  The company is investing to boost their online presence but the strategy has only produced mixed results. Competition from third party sellers like Amazon has been fierce. What can Bed Bath & Beyond or any company that […]

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E-Commerce Marketers Can Learn From Albert Einstein

Filed in Blog, Customer Service, Retail, Technology by on January 19, 2016 0 Comments
E-Commerce Marketers Can Learn From Albert Einstein

E-commerce is here to stay, here to stay, here to stay.  Sounds repetitive. It is!  One of Albert Einstein most famous quotes:  “Insanity: is doing the same thing over and over again and expecting different results.” Just about all E-commerce executives should go back to Marketing 101 and take heed of Einstein’s wisdom. The marketing […]

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8 Steps to Guarantee Repeat Business for E-commerce Sites

Filed in Blog, Customer Service, Retail by on January 6, 2016 0 Comments
8 Steps to Guarantee Repeat Business for E-commerce Sites

Repeat business is all about building relationships. There is no doubt that it is easier to create and build a relationship with a consumer in person or over the phone than online. But, it is not impossible for an e-commerce site. The trend is clear. In the final weekend before Christmas, customers went online rather […]

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2016 Customer Experience Trends – Free eBook

2016 Customer Experience Trends – Free eBook

TCFCR’s 2016 Customer Experience Trends is now available as a free eBook!  In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2016. According to Accenture, the “Switching Economy” is up 29% since 2010 as companies struggle to keep up with the non-stop customer.  Personalized customer experience is […]

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