Customer Service

Deep CX Thoughts: Episode Two (Customer Questions)

Deep CX Thoughts: Episode Two (Customer Questions)

This week we are sharing a #DeepCXThought about dealing with questions from customers. Each time a customer asks a question or raises a concern, think of it as an opportunity to build upon and solidify your relationship with them.  

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

This week, our #CXExpert discusses the benefits of integrating technology into the customer experience. However, companies need to continue instilling the human connection through their high-tech offerings.

Why Your Sales Team Needs to Be Trained in Customer Service

Why Your Sales Team Needs to Be Trained in Customer Service

Today we are excited to share with you a guest post from Jason Karaman. Sales and customer service are often thought of as separate entities and in a certain sense, they are. On the surface, sales personnel have the goal of maximizing the company revenue by selling more and gaining new customers. On the other hand, …Continue Reading

Ideas for Improving Retail

Ideas for Improving Retail

I recently attended a retailing conference in New York City. On the ride up in the elevator to the 36th floor, I overheard two retail executives speaking quietly to each other.  They were asking each other if retailers were out of ideas, money, or leadership. The execs may have a point about money and leadership, …Continue Reading

CX Pros Share Their Repeat Business Tips – Free eBook

CX Pros Share Their Repeat Business Tips – Free eBook

Are you finding that your business is doing alright but is plagued by one-time-only shoppers? This is a problem that many businesses, no matter the size or industry, suffer from and we are here to help you turn those one-time shoppers in repeat customers. In our eBook “CX Pros Share Their Repeat Business Tips,” we …Continue Reading