Customer Experience

Do Two Former Google Employees Really Deserve Such Bad Press?

Do Two Former Google Employees Really Deserve Such Bad Press?

Paul McDonald and Ashwath Rajan drew widespread scorn this week after their company, Bodega, was profiled by FastCompany in an article entitled “Two Ex-Googlers Want To Make Bodegas And Mom-And-Pop Corner Stores Obsolete.”  Twitter was calling them “the most-hated new start-up.” That’s not good publicity for any company or organization, novel or well-established.  I’m a strong advocate of …Continue Reading

Stop Asking: Investing In Customer Experience IS Worth It

Filed in Customer Experience, Customer Service, CX Beat by on September 14, 2017 0 Comments
Stop Asking: Investing In Customer Experience IS Worth It

This week, our CX Beat rounds up some interesting customer service articles all focusing on how different industries are experimenting with customer experience investment and how important that investment is in order to remain competitive in today’s challenging business landscape. From one company that is investing in the latest technology to test customer experience, to …Continue Reading

Ask a CX Expert: Establishing the Human Connection [Video]

Ask a CX Expert: Establishing the Human Connection [Video]

This week our #CXExpert is delivering some #WednesdayWisdom focused on establishing a human connection with your customers. What are your thoughts?

Ask a CX Expert: Getting Started in Customer Service [Video]

Ask a CX Expert: Getting Started in Customer Service [Video]

This week, our #CXExpert shares some #WednesdayWisdom about how he fell in love with customer service and got his start in the industry. What makes you passionate about helping customers?  

Ask a CX Expert: Number One Thing to Teach Employees [Video]

Filed in Customer Experience, Customer Service, Retail by on August 30, 2017 0 Comments
Ask a CX Expert: Number One Thing to Teach Employees [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what he believes the number one thing is to teach employees! Is your business giving employees the tools they need to succeed?