Customer Experience

Retailers Underestimate the Value of the Telephone

Retailers Underestimate the Value of the Telephone

Once upon a time, a very successful department store owner answered the telephone one evening. On the other end of the line was a customer who needed help but the store was already closed. Yes, there was a time when customers could reach, even the owner of a prestigious store, day or night.  That’s When Retailing …Continue Reading

Beginning Client Communication Tips [8 Helpful Tips]

Filed in Blog, Customer Experience, Customer Service by on January 10, 2019 0 Comments
Beginning Client Communication Tips [8 Helpful Tips]

Today we are excited to share with you a guest post by Danielle Adams. Mastering good client communication is the first step to a great relationship, but it’s also important to show client appreciation through gifts, letters, and thoughtful activities. Check out these great client communication tips and show your clients how much you care …Continue Reading

2019 Customer Experience Trends

Filed in Blog, Customer Experience, Customer Service by on December 4, 2018 1 Comment
2019 Customer Experience Trends

Customer Experience trends are bigger and better for 2019. Artificial Intelligence (AI) tops the list, with a virtual army of app developers working around the clock to help us excite, entertain and educate our clients. With AI, shopping will be more highly personalized than ever, potentially quashing any lingering doubts that customer service and experience are …Continue Reading

2019 Retail Trends

Filed in Blog, Customer Experience, Customer Service, Retail by on November 14, 2018 0 Comments
2019 Retail Trends

If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial Intelligence (AI) as a practical retail technology. AI has left the lab, and although its long-range impacts and unexpected consequences remain the domain of science fiction writers, brands and retailers …Continue Reading

Many E-Commerce Sites Are Stupid

Many E-Commerce Sites Are Stupid

E-commerce sites don’t make sense. In many cases they look like every other site, cluttered and not easy to search for the Contact Us number. If a telephone number can be located, it is usually buried in a maze of other categories or only available through the company’s search engine. Even when you find a telephone …Continue Reading