Business-to-Business

CX Pros Share Their Repeat Business Tips – Free eBook

CX Pros Share Their Repeat Business Tips – Free eBook

Are you finding that your business is doing alright but is plagued by one-time-only shoppers and does not have many repeat customers? This is a problem that many businesses, no matter the size or industry, suffer from and we are here to help you turn those one-time shoppers in repeat customers. In our eBook “CX …Continue Reading

Five Things You Must Know About The Future Of Customer Experience Management

Five Things You Must Know About The Future Of Customer Experience Management

Today we are excited to share with you a guest post from Peter Lavers. In my 35-year career of both client-side and consultancy experience I have learned a lot about customer experience and loyalty management. The most important thing I’ve learned is to KEEP LEARNING! I have long argued that the customer experience should be …Continue Reading

When Planning Your Customer Retention Strategy: Think Small

When Planning Your Customer Retention Strategy: Think Small

Whether your business is B2B or B2C, the key to implementing a successful customer retention strategy is to Think Small, Think Personalized. The key is to understand that the strongest bond is between two people and people are what create a successful customer retention strategy. The other day I had a meeting with the president …Continue Reading

Retail Can Learn Valuable Lessons from B-to-B

Retail Can Learn Valuable Lessons from B-to-B

I began my career at ADP, the largest payroll processing company in the world. Our customers were not consumers, but other businesses. We had a large sales force spending long hours to acquire new accounts.  Immediately after a client signed on we had internal meetings to learn everything about the newest customer; its business history, …Continue Reading

2017 Customer Experience Trends – Free eBook!

2017 Customer Experience Trends – Free eBook!

TCFCR’s 2017 Customer Experience Trends is now available as a free eBook! In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2017. Innovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. …Continue Reading