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This is For Customers ONLY

This is For Customers ONLY

How many times have you needed to use the bathroom, entered a place of business and were told, “No, this is for customers only?” It has probably happened to all of us. That policy isn’t good for business or people. Last weekend I was with my granddaughter in Great Barrington, MA, enjoying a perfect Saturday …Continue Reading

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

Our latest eBook “13 Tips to Turn First Time Shoppers Into Repeat Customers,” will give you all of the advice you need to find first time customers and turn them into loyal brand followers. From suggestions on how to train in-store staff, to information on how to properly follow up with customers after their initial …Continue Reading

6 Tips to Retain Subscription Services Customers

6 Tips to Retain Subscription Services Customers

Subscription services are unique business models and companies are struggling with how to retain those customers. Blue Apron is a good example.  Blue Apron just announced that loyal customers are hard to find.  According to a recent article in The Wall Street Journal, “…to keep up its blistering growth and live up to its targeted …Continue Reading

CX Beat: The Importance of Adaptability in Retail Customer Service

CX Beat: The Importance of Adaptability in Retail Customer Service

In scouring the latest retail customer service news, our team has discovered that one of the key elements in delivering a positive customer experience is adaptability. While businesses may find it easy to call themselves adaptable, with some further digging they may find that they are simply using a “one size fits all” approach when …Continue Reading

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

3 Retail Trends You Can Expect to See In The 2017 Holiday Season

While the holiday shopping season does not technically begin until Black Friday, it is never too early for retailers to think about what new and exciting retail trends there will be in the 2017 holiday season! With brick & mortar stores having to increase their efforts to combat the increasing use of e-commerce sites, the …Continue Reading