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Ask a CX Expert: Establishing the Human Connection [Video]

Ask a CX Expert: Establishing the Human Connection [Video]

This week our #CXExpert is delivering some #WednesdayWisdom focused on establishing a human connection with your customers. What are your thoughts?

30 Repeat Business Tips in 30 Days Weekly Roundup #1

Filed in Blog, Repeat Business by on September 9, 2017 0 Comments
30 Repeat Business Tips in 30 Days Weekly Roundup #1

Now that the first week of September is over, we are bringing you our first weekly roundup to our 30 Tips in 30 Days series. Here are the first 7 Repeat Business Tips from experts across many different fields. Check them out on Twitter for more of their expertise. Tip #1 comes from Christoph Trappe …Continue Reading

The Link Between Emotional Engagement and Customer Loyalty

Filed in Blog, Guest Blog, Repeat Business, Retail by on September 4, 2017 2 Comments
The Link Between Emotional Engagement and Customer Loyalty

Today we are excited to feature a guest blog post from Emma Miller. The quality of your product is essential for acquiring customers and keeping them, right? By all means! Another crucial detail is packaging because some say that it’s equally important as the product itself. Still, something else is the key to winning your …Continue Reading

Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI

Filed in Blog, Customer Experience, Customer Service by on August 28, 2017 0 Comments
Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI

What exactly is the value of a customer?  Most companies do not understand this concept or its value.  Associates who work for companies on the frontline somewhat get it, but in reality they do not see the customer as an asset that can either be increased or diminished over time. Gautam Mahajan published Customer Value …Continue Reading

The Key To Uber’s Longevity Is Driver Loyalty

The Key To Uber’s Longevity Is Driver Loyalty

Uber was founded in 2009. Essentially, it is a software company providing a service: an efficient and user-friendly way of transporting passengers from one place to another in an automobile.  Uber is an app – nothing more.   Without drivers and their cars, Uber would not be able to function. When Uber was founded, the company …Continue Reading