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Slightly Used: The Newest Competitor

Slightly Used: The Newest Competitor

Whenever I speak to a group of business executives my opening words are that competition has never been greater and the need to implement a proactive repeat business strategy is paramount.  I now have to add one more competitor to the list: slightly used. Companies are struggling.  Products are turned into commodities almost the minute […]

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Book Review: Dealstorming by Tim Sanders

Filed in Blog, Customer Experience by on April 27, 2016 0 Comments
Book Review: Dealstorming by Tim Sanders

In Tim Sanders’ latest book Dealstorming, he shares practical advice and relevant stories to help anyone in sales be more effective.  The book begins by building a case for sales collaboration, then provides the reader with a step-by-step approach to what he has coined as “dealstorming.”  The concept of dealstorming is more than a new […]

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The Phone: The Most Effective Way to Communicate

The Phone: The Most Effective Way to Communicate

We email, text, chat during the course of the business day; it’s faster, easier, perhaps more efficient than a phone call.  I realized I can count the number of calls I receive from clients and even friends on one hand.  Are we missing a golden opportunity to connect and build strong relationships when we don’t […]

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The Devil Wears Amazon

The Devil Wears Amazon

Michael C. Fina, a bridal registry to the wealthy and privileged for more than eighty years has decided to join Amazon rather than fighting them, according to an April 5th New York Times article.  The store for generations has provided silver and beautiful gifts for events such as John F. Kennedy’s inauguration and has had […]

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When Being Nice is a Strategic Initiative

When Being Nice is a Strategic Initiative

Europe’s largest budget airline, Ryanair, has a new strategy; being nice to customers. According to their CEO, Michael O’Leary, “if I had known that being nicer to our customers was good for business, I would have done it years ago”. When I read the article in The Wall Street Journal on March 14, 2016, my […]

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