We are excited to share this guest post written by John Patterson.
I travel almost every week if I am lucky because most of my consulting is done in the field with my clients. Since I fly so much I have “status” with several airlines and frequently receive an upgrade to “first class”. I really believe if you call something “first class”, your customer has high expectations for their experience and the “first class” experience better consistently equal a 5 star over the top customer experience!
Recently I was returning from a client engagement in New York City and was upgraded to “First class”.…Read More