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Customer Expectations Work Both Ways: Know When to Engage, and When to Step Back

Customer Expectations Work Both Ways: Know When to Engage, and When to Step Back

This week’s CX Beat post is in response to A Tricky Little Customer Service Secret: Wowing Customers Can Turn Them Off (If You Do It Wrong), by Micah Solomon. No matter the industry, any time that frontline representatives are at work, they are learning how to deal with and manage customer expectations. While typically, the …Continue Reading

Five Ways Ecommerce Stores Can Keep Existing Customers Engaged

Filed in Blog, Customer Experience, E-commerce, Guest Blog by on January 4, 2018 0 Comments
Five Ways Ecommerce Stores Can Keep Existing Customers Engaged

Today we are excited to share a guest post from Johanna Rivard. 5 Ways Ecommerce Stores Can Keep Existing Customers Engaged Did you know that about 571 websites are created every minute of every day? Whether they are directly competing with your start up business or not, there’s a clear message that’s pervading here: the …Continue Reading

Deep CX Thoughts: Episode Nine – Retail Loyalty

Deep CX Thoughts: Episode Nine – Retail Loyalty

In this week’s episode, we draw attention to the fact that despite having the latest technology, only retail stores with dedicated associates who wish to help customers will see high return rates. #DeepCXThought  

The CX Circle: Insights from Everybody Lies

Filed in Blog, Customer Experience, CX Circle, Technology by on December 14, 2017 0 Comments
The CX Circle: Insights from Everybody Lies

To finish out the CX Circle year, we chose to read Everybody Lies: Big Data. New Data. And What The Internet Can tell Us About Who We Really Are by Seth Stephens-Davidowitz. When we first picked up the book, we thought it would be primarily about personal data and how it can be used to …Continue Reading

Deep CX Thoughts Episode Eight: Creating Loyal Customers [Video]

Deep CX Thoughts Episode Eight: Creating Loyal Customers [Video]

Although self-serve and technology may make customer interactions easier, these tools do not create loyalty. Hiring employees who care to help customers and foster a relationship will build out a base of loyal customers who come to you for help time after time. #DeepCXThoughts