Market Research Assistant – Career Opportunity

Company Description

For 30 years, The Center For Client Retention (TCFCR) has been in the business of helping our Fortune 500 clients create the exceptional customer experience.  Our core services are survey research, training and consulting.  Located in Berkeley Heights, New Jersey, TCFCR is a small business whose core values are forward-thinking, motivation, teamwork, and relationship building.

The mission of the Market Research Assistant position is to assist in various parts of TCFCR’s customer satisfaction measurement process.  This includes survey administration, conducting the surveys, organizing the data, and preparing research reporting tools for clients.  Market Research Assistant is an entry-level position with a career development path towards account management, which is a client-facing role.

As a Market Research Assistant, you will:

  • Program the surveys into TCFCR’s online survey tool
  • Administer the survey process from start to finish
  • Conduct qualitative interviews via telephone for research projects
  • Utilize Excel to analyze qualitative and quantitative survey results
  • Develop reporting tools and presentations utilizing PowerPoint and Excel
  • Participate and facilitate project design and preparation meetings
  • Be in constant communication with internal TCFCR staff regarding project status
  • Think creatively to design new research projects for clients and prospects

Key Criteria/Requirements:

  • A Bachelor’s Degree (or higher)
  • Advanced knowledge and experience with Microsoft Office (specifically PowerPoint and Excel)
  • Customer service experience
  • Course experience in statistics, Business Intelligence, and/or marketing research
  • Strong analytical skills
  • Detail-oriented and able to follow step-by-step processes
  • Communicates ideas and thoughts clearly, both written and spoken
  • Able to manage multiple projects and priorities with little to no supervision
  • Forward-thinking, able to anticipate potential obstacles or issues and provide resolution
  • Interesting in learning new things and constantly seeking to improve
  • Maintains a positive attitude and seeks to motivate others
  • A team player who both offers and asks for help when needed

Benefits of Joining TCFCR

Located in Berkeley Heights, New Jersey, TCFCR is a small business whose core values are: forward-thinking, motivation, teamwork, and relationship building. The office environment is highly professional and situated in a beautiful corporate park. The starting salary range of this position is $40,000 – $45,000 and there is tremendous opportunity for growth and advancement to expand your experience about all aspects of business. We offer health insurance, 401k, tuition reimbursement, and professional development opportunities. The hours are Monday – Friday 8:30am – 5:00pm.

If you are interested joining our team, please email your resume and cover letter to careers@tcfcr.com.

After review of your resume and/or cover letter, the next step in the hiring process is to complete TCFCR’s Career History Form.  A link to complete this will be sent to you if it looks like you are a good fit for the position.