Beginning Client Communication Tips [8 Helpful Tips]

Filed in Blog, Customer Experience, Customer Service by on January 10, 2019
Beginning Client Communication Tips [8 Helpful Tips]

Today we are excited to share with you a guest post by Danielle Adams.

Mastering good client communication is the first step to a great relationship, but it’s also important to show client appreciation through gifts, letters, and thoughtful activities. Check out these great client communication tips and show your clients how much you care about them and the business they provide. After all, without fantastic clients, you wouldn’t have your amazing business.

Client Communication Tips for a Great Customer Experience

No matter what business you’re in, client communication is vital for giving your customers a great experience with your company. Great client communication helps companies retain customers and continue to grow their business. This is especially important if you have a service-based business. Poor communication with your customers translates into lost sales and won’t help your bottom line. If you’re new to client communication, here are a few tips to get you started on the path to creating an excellent customer experience.

  1. Set Rules: Set guidelines and rules for managing client interactions and train employees on client communication. This makes it easier to have another employee step in and assist with conversations as necessary.
  2. Establish a Regular Communication Plan: This includes how often you contact customers, when to follow up, scheduled outreach for sales, and an active social media strategy.
  3. Adapt Your Communication Method: Different clients like to communicate in different ways. Some clients might prefer social media or video messaging, and other clients might feel more comfortable with traditional forms of communication like phone or email.
  4.  Offer Relevant Service/Products: Not all of your products and services are relevant to every client. Familiarize yourself with your products and clients and keep communications relevant to your customers.
  5. Prepare: Research client needs before communicating with them. Send surveys to new clients and get information about them to communicate better. Plan enough time for client interactions.
  6. Seek Feedback: Get client feedback after communications through survey or customer service interaction. If you lose a client, find out why so you can fix problems in the future.
  7. Personalize Your Interaction: Personal messages mean a lot. Personalized emails and handwritten notes are small gestures, but they let your client know you value their service.
  8. Disagree (Tactfully): It’s not easy, but if you approach it the right way you can really make a difference for your clients. Don’t force your idea and provide facts and information to help them make up their own mind.

Taking the time for effective client communicationshows how much you value them and builds stronger relationships in the future. Once you’ve learned these basic client communication tips, don’t forget to show your client appreciation with gifts, notes, and other personalized items. Communication and appreciation go hand-in-hand in building a great customer experience.

About the Author:Danielle Adams is a freelance writer who works with various sites including Spoonful of Comfort. When she’s not writing, Danielle enjoys learning more about various organizational apps, hanging out with friends, and exploring her local coffee shop.

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