Matt Searfoss

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Ask a CX Expert: Surprise the Customer in Good Ways [Video]

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

This week our #CXExpert discusses one of the final steps from his book The Endangered Customer: 8 Steps to Guarantee Repeat Business, which is surprising the customer in good ways. Don’t you love it when you’re pleasantly surprised by a company or brand? #customerservice #cx 

Ask A CX Expert: Call Center Automation [Video]

Ask A CX Expert: Call Center Automation [Video]

This week our #CXExpert is discussing automation and the use of artificial intelligence software in call center environments. What do you all think? Would AI be an added value in call centers?

Ask a CX Expert: Subscription Services [Video]

Filed in Customer Experience, Customer Service by on July 19, 2017 0 Comments
Ask a CX Expert: Subscription Services [Video]

Check out what our CX Expert has to say about customer service on subscription-based services. For more information, read his blog post this week that goes into even more detail at http://tcfcr.com/6-tips-to-retain-subscription-services-cu…/

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Listen to our #CXExpert and what he has to say about Amazon.com and its purchase of Whole Foods Market. It will be interesting to see how this effects the #CX when shopping in store. Share this video with your friends so we can hear their thoughts!  #retail