Matt Searfoss

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Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

In our first episode of Deep CX Thoughts, we share some insight on how to teach associates to always strive for improving relationships with customers. Check it out and let us know any #DeepCXThoughts you’d like to see featured!

30 Repeat Business Tips in 30 Days Weekly Roundup #3

Filed in Repeat Business by on September 23, 2017 0 Comments
30 Repeat Business Tips in 30 Days Weekly Roundup #3

With one more week of September in the books, we are bringing you our next weekly roundup to our 30 Tips in 30 Days series. Here are the latest Repeat Business Tips from experts across many different fields. Check them out on Twitter for more of their expertise. Tip #17 comes from Denise Graziano and discusses the importance of …Continue Reading

Ask A CX Expert: The Welcomer Edge [Video]

Ask A CX Expert: The Welcomer Edge [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what it means to be a true Welcomer in the customer experience world.

30 Repeat Business Tips in 30 Days Weekly Roundup #2

Filed in Repeat Business by on September 16, 2017 0 Comments
30 Repeat Business Tips in 30 Days Weekly Roundup #2

With the second week of September winding down, we are bringing you our next weekly roundup to our 30 Tips in 30 Days series. Here are the latest Repeat Business Tips from experts across many different fields. Check them out on Twitter for more of their expertise. Tip #10 comes from Amber Boaz and covers getting to know your …Continue Reading

Stop Asking: Investing In Customer Experience IS Worth It

Filed in Customer Experience, Customer Service, CX Beat by on September 14, 2017 0 Comments
Stop Asking: Investing In Customer Experience IS Worth It

This week, our CX Beat rounds up some interesting customer service articles all focusing on how different industries are experimenting with customer experience investment and how important that investment is in order to remain competitive in today’s challenging business landscape. From one company that is investing in the latest technology to test customer experience, to …Continue Reading