Matt Searfoss

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Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

This week, we are sharing a #DeepCXThought about the importance in each step of an interaction to building longstanding customer loyalty. #CX #CustServ  

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Our #DeepCXThought this week covers the importance of making a human connection with customers. Value each customer’s individuality and humanity, and your relationship will thrive!

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

This month, our CX Beat post is focusing on articles that deal with the topic of customer effort. In the world of customer service, much talk centered on reducing customer effort in order to make experiences simpler, easier, and more enjoyable for the customer. Between the three articles we highlight here, readers can see that …Continue Reading

CX Expert’s Tips for Repeat Business: A Sneak Peek [Video]

CX Expert’s Tips for Repeat Business: A Sneak Peek [Video]

This week, we are sharing a sneak peek of our CX Expert’s 13 Tips to Guarantee Repeat Business. If you want to learn more, grab his book “The Endangered Customer” today!

Don’t Blow Up Your Customers

Don’t Blow Up Your Customers

Today we are excited to share with you a guest post from Jana Sedivy. When I was 14 years old, I blew up our kitchen. I don’t mean a small kitchen fire, I mean there was an enormous “BOOM,” and then flames everywhere. To be clear, I’m not a pyromaniac.  It was an accident. I …Continue Reading