The Center For Client Retention
  • Amazon
  • Email
  • Facebook
  • Google
  • Linkedin
  • Twitter
  • Youtube
  • Rss
  • Home
  • Blog
  • News
  • About Us
    • Staff of Interviewers
    • Our Process
  • Services
    • Comprehensive Feedback Intelligence Division
    • Benchmarking Insights Division
    • ENTREVISTA, TCFCR’s Global Division
    • Small to Medium Business Division
  • Welcomer Training
  • Clients
    • Testimonials
  • Contact Us
  • Careers
Search the site...

Apologies, but there are no posts to display.

Surveying Best Practices Ebook
E-Newsletter Signup

Recent Blog Posts

  • Screening for Writing Ability in Call Centers

    Screening for Writing Ability in Call Centers

  • call center training

    7 Tips For Improving Call Center Training

  • call center training

    Welcomers Make The Best Managers

  • trouble with social spam

    The Trouble with Social Spam

    Receive our blog posts right to your email:

    What our clients want you to know:

    The team has provided invaluable insight to our Contact center by connecting with our consumers in a way that they are willing to give detailed information on their experience with us. This has enabled us to focus on key issues important to driving consumer satisfaction…Always actionable. – Senior Nutrition Business Partner, Food & Beverage Company

    Read more from our clients

    There were many nuances and revealing moments of truth in the responses your team gathered in both the in-depth survey to our key customers and during the Mystery Shopping with our competition. We received actionable ideas and very specific recommendations from you that we were immediately able to implement. – Executive Director, Publishing Company

    Read more from our clients

    Richard is the quintessential professional who shares his extensive business knowledge and experience with great passion and emotional generosity. He and his staff deliver consistently superior products and services with the added value of focused and actionable insights. They are delightful individuals working synergistically as a powerful team. -Director Global Consumer Affairs, Beauty-care Company

    Read more from our clients

    I have partnered with The Center For Client Retention (TCFCR) for more than 8 years. In this current economic environment, the insights uncovered by TCFCR’s customer satisfaction measurement process have never been more important. – President, Consulting Company

    Read more from our clients

    TCFCR has worked with us the last few years to conduct customer satisfaction surveys. Using their knowledge and experience, they can always suggest the best way to reach our audience and the best approach to conduct the survey to get to the information that we need to make program improvements. – Director, Medical Information Center, Pharmaceutical Company

    Read more from our clients

    I’ve worked with The Center for Client Retention for the past 3 years at two separate companies. Richard does an excellent job with making his clients feel like you have known him for years… The analysis provided by TCFCR is insightful and gives you tangible and actionable information to help improve your relationship with your customers in a very short period of time. – Director of Support Services,…

    Read more from our clients

    The Center For Client Retention provides useful and high quality consumer satisfaction research for businesses I have been associated with for over 15 years. They have a high quality client service ethic, and further, have given me research and consumer insights that help give businesses I have managed competitive advantage. – Worldwide Director, Global Consumer Affairs, CPG Company

    Read more from our clients

    I’ve always held The Center for Client Retention (TCFCR) in the highest regard. Their knowledge and the professionalism of the organization is extremely impressive. TCFCR has always delivered first-rate customer loyalty and satisfaction research. They are a proven, time-tested company. – Vice President, Solutions Development, Marketing Company

    Read more from our clients

    Tweet Us!

    Error: Twitter did not respond. Please wait a few minutes and refresh this page.

    Featured Welcomer Video

    Contact Us Anytime!

    • 973-258-9400
    • info@tcfcr.com
    • Contact Us
      • Twitter
      • Facebook
      • Google
      • Amazon
    (c) 2013 The Center For Client Retention | Privacy Policy | Contact Us | 973.258.9400