This post originally appeared on RichardRShapiro.com.
Hiring the right people for the right jobs is something every business needs to consider. In this era of ever-changing and advancing technology, first impressions are still important. Repeat business cannot be generated without initially creating a personal relationship or connection. Whether it’s ecommerce where it begins with the first click, a brick and mortar store when you encounter the person who says or does not say hello, or the automated voice messaging system or tone of the agent as you wait on the phone.…Read More