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2016 Customer Experience Trends – Free eBook

2016 Customer Experience Trends – Free eBook

TCFCR’s 2016 Customer Experience Trends is now available as a free eBook!  In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2016. According to Accenture, the “Switching Economy” is up 29% since 2010 as companies struggle to keep up with the non-stop customer.  Personalized customer experience is […]

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Turning an angry customer into a happy one

Turning an angry customer into a happy one

Handling a difficult situation with a customer can be upsetting to both the customer and the call center representative. Watch how a Welcomer handles these types of situations. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. […]

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Hiring the Right People For the Right Jobs

Filed in Blog, Call Centers, Customer Service, Hospitality, Retail by on March 26, 2014 0 Comments
Hiring the Right People For the Right Jobs

This post originally appeared on RichardRShapiro.com. Hiring the right people for the right jobs is something every business needs to consider.  In this era of ever-changing and advancing technology, first impressions are still important. Repeat business cannot be generated without initially creating a personal relationship or connection. Whether it’s ecommerce where it begins with the […]

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