Announcement: The Endangered Customer: 8 Steps to Guarantee Repeat Business Book Launch February 1st

Filed in Blog, Press by on December 18, 2015
The Endangered Customer

We are excited to announce that Richard Shapiro’s new book , The Endangered Customer: Eight Steps to Guarantee Repeat Business, will be released February 1st.

Read some highlights of The Endangered Customer by clicking here.

Click here to read endorsements of the book by The Washington Post and others.

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About the Author ()

Richard R. Shapiro is Founder and President of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty. For 28 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies amassing the ingredients of customer loyalty and what drives repeat business. His first book was The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: 8 Steps to Guarantee Repeat Business, was released in February, 2016.

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