A service company is only as good as its people, and TCFCR’s staff of interviewers represents one of our company’s key differentiators. Personable and articulate, with the requisite skills and discretion to communicate effectively with consumers, healthcare professionals and business-to-business contacts, our interviewers possess college and/or advanced degrees. Some have previously held positions as teachers, nurses and social workers. All are trained in Adverse Event and Product Complaint reporting protocol, a necessity when conducting interviews on behalf of the pharmaceutical industry.
Our interviewers are highly qualified professionals who make the most of the survey process by building rapport and facilitating a meaningful dialogue, which reinforces that our clients care about the quality of service they provide.
All interviewers go through an extensive hiring process.
This includes a reference check and comprehensive training. Once hired, our interviewers are quality monitored on every project and provided additional training as needed.
If you are interested in becoming a TCFCR interviewer, we would love to hear from you! Please send your resume to firstname.lastname@example.org.