TCFCR’s 2017 Retail Trends is now available as a free eBook! In this free retail customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect as a retailer in 2017.
2016 was an exciting year for the retail industry. A parade of innovative options, widgets, and new players wowed consumers and continue to drive a sea change in their preferences and expectations. Online and brick & mortar retailers alike found themselves scrambling to stay relevant and competitive. We’ll see more of the same in 2017, with shifting consumer attitudes and needs forcing retailers to rethink, and in some cases to reinvent their channel, product mix and service strategies.
The new year promises to be a winner for retailers and consumers alike. Find out what trends we expect to see in 2017 by downloading our free eBook today!