TCFCR’s 2017 Customer Experience Trends is now available as a free eBook! In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2017.
Innovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. When today’s consumer has questions about your product, it is no longer acceptable to wait for the answers— they must be addressed in real time or the customer will turn to the next readily available and better option. How can your organization convert this impatient prospect into a customer and lay the groundwork for loyalty as we know it today? Find out what trends we expect to see in 2017 by downloading our free eBook today!