TCFCR’s 2016 Customer Experience Trends is now available as a free eBook! In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2016.
According to Accenture, the “Switching Economy” is up 29% since 2010 as companies struggle to keep up with the non-stop customer. Personalized customer experience is the most successful weapon to fight customer attrition. Companies with a customer centric culture coupled with a customer experience strategy will create loyalty. Loyalty in turn advances a higher percentage of repeat customers.
2016, the era of the endangered customer. Find out what trends we expect to see submitting your information and downloading the eBook today.