13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

 

 

To get you started in 2013, here are 13 tips to becoming a Welcomer!

  1. Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey.
  2. At the very least, you should train associates that one-word answers are not acceptable.
  3. More important than your inventories are your customers – make sure they know it.
  4. A critical component of repeat business is engaging the customer today and communicating about tomorrow.
  5. A business has just one opportunity to make a customer feel important, appreciated, and welcomed.
  6. Customers appreciate when associates provide additional info about their intended purchases.
  7. No one wants to spend his or her hard-earned dollars on a business that doesn’t care about its customers.
  8. Remember, the word “no” is a complete turn-off to a customer.
  9. Does it occur to many clerks that I may have found their store by chance, and a welcoming attitude may bring me back as a regular?
  10. In this era, people are more stressed than ever. Getting that big and warm hello can go a long way.
  11. Even referring a customer to a store that has an item you may not carry is preferable to a curt, “No, we don’t sell that.”
  12. To the customer making the call, the associate’s tone of voice is the company.
  13. Companies must realize, when consumers are shopping online, a great deal of emotion is connected with searching the site.

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