Recent Customer Experience Blog Posts

Deep CX Thoughts: Episode Two (Customer Questions)

Deep CX Thoughts: Episode Two (Customer Questions)

This week we are sharing a #DeepCXThought about dealing with questions from customers. Each time a customer asks a question or raises a concern, think of it as an opportunity to build upon and solidify your relationship with them.  

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

This week, our #CXExpert discusses the benefits of integrating technology into the customer experience. However, companies need to continue instilling the human connection through their high-tech offerings.

Why Your Sales Team Needs to Be Trained in Customer Service

Why Your Sales Team Needs to Be Trained in Customer Service

Today we are excited to share with you a guest post from Jason Karaman. Sales and customer service are often thought of as separate entities and in a certain sense, they are. On the surface, sales personnel have the goal of maximizing the company revenue by selling more and gaining new customers. On the other hand, …Continue Reading

Ideas for Improving Retail

Ideas for Improving Retail

I recently attended a retailing conference in New York City. On the ride up in the elevator to the 36th floor, I overheard two retail executives speaking quietly to each other.  They were asking each other if retailers were out of ideas, money, or leadership. The execs may have a point about money and leadership, …Continue Reading

30 Repeat Business Tips in 30 Days Weekly Roundup #4

Filed in Blog, Repeat Business by on September 30, 2017 0 Comments
30 Repeat Business Tips in 30 Days Weekly Roundup #4

Now that the final week of September is over, we are bringing you our final weekly roundup to our 30 Tips in 30 Days series. Here are the last Repeat Business Tips from experts across many different fields. Check them out on Twitter for more of their expertise. Tip #24 comes from Tom Smith and gives us some fresh …Continue Reading