Recent Customer Experience Blog Posts

2020 Customer Experience (CX) Trends

Filed in Blog, Customer Experience, Customer Service by on December 3, 2019 0 Comments
2020 Customer Experience (CX) Trends

Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human touch our customers and our employees are vulnerable to poaching. Keeping abreast of the following nine trends being monitored by The Center For Client Retention (TCFCR) will help your business thrive in 2020 and beyond. An Engaged Workforce Delivers …Continue Reading

2020 Retail Trends

Filed in Blog, Customer Experience, Retail by on November 11, 2019 0 Comments
2020 Retail Trends

Retail stock prices forecast the future. The predictions for 2020 are dim. In 2019, global trade tensions, economic uncertainty and the growing dominance of Amazon and a handful of other e-commerce giants shrunk the pie for most of us. Retail executives need to develop strategies to fight for new customers and innovate to keep the …Continue Reading

Retailers Underestimate the Value of the Telephone

Retailers Underestimate the Value of the Telephone

Once upon a time, a very successful department store owner answered the telephone one evening. On the other end of the line was a customer who needed help but the store was already closed. Yes, there was a time when customers could reach, even the owner of a prestigious store, day or night.  That’s When Retailing …Continue Reading

Beginning Client Communication Tips [8 Helpful Tips]

Filed in Blog, Customer Experience, Customer Service by on January 10, 2019 0 Comments
Beginning Client Communication Tips [8 Helpful Tips]

Today we are excited to share with you a guest post by Danielle Adams. Mastering good client communication is the first step to a great relationship, but it’s also important to show client appreciation through gifts, letters, and thoughtful activities. Check out these great client communication tips and show your clients how much you care …Continue Reading

2019 Customer Experience Trends

Filed in Blog, Customer Experience, Customer Service by on December 4, 2018 1 Comment
2019 Customer Experience Trends

Customer Experience trends are bigger and better for 2019. Artificial Intelligence (AI) tops the list, with a virtual army of app developers working around the clock to help us excite, entertain and educate our clients. With AI, shopping will be more highly personalized than ever, potentially quashing any lingering doubts that customer service and experience are …Continue Reading